PUBBLICA ANNUNCIO DI LAVORO NEL TURISMO GRATIS

 inglese

OFFERTA DI LAVORO

 

Guest Services Operator
Tipologia azienda: Navi da crociera
Località: | Tutti |
Studi minimi: diploma
Esperienza minima: 3-5 anni
Tipo di contratto: A tempo determinato
 

Descrizione offerta

Adecco Tourism & Fashion,  specialized division of Adecco Italy Spa (Aut. Min. N. 1100-SG del 26.11.2004), in the search and selection of qualified profiles for the sector Tourism / Hospitality, research for Primary Cruise Company:

 

3 Guest Services Operator

 

The resource will provide information professional, efficient and courteous service to guests. also will perform front and back office duties in line with Company standards, will report to Guest Services Manager and will have the following Responsibilities:

 

 

  • Familiarizing with the ship and its services, Company Policies, Product Plan, procedures and manuals, using all available resources in a fast and efficient way

 

  • Handling all requests and complaints in a professional and diplomatic way, focusing in Guests’ needs and problem solving.

 

  • Assisting with embarkation and disembarkation formalities (collection, photo-copying, distribution of  personal ID –Passports- and Landing Cards, Boarding Forms, Overbooking, Luggage tags, BOV, transfers, Port Agents)

 

  • Assisting in cabin change control and registration, booking procedures, downgrading/upgrading procedures, extra cabins.

 

  • Supporting for Safe Box issues in the cabin.

 

  • Ensuring the proper handling of Lost&Found Items and providing assistance with Damaged or Lost Luggage with efficiency, effectiveness and special care

 

  • Providing wake-up calls and public announcement

 

  • Handling Guests’ messages, external Calls, Emergency Calls, Fax, Internet and email Services

 

  • Publicising the items on sale onboard (books, Concessions Services and products, etc) and collecting and sorting signed Guest Checks / Fiscal receipts from points of sale

 

  • Publicising the Club and promoting the recruitment of new Members

 

  • Assisting in registration of the Guests’ Credit Cards for settlement of shipboard accounts.

 

  • Collecting cash deposits and payments, managing residual credits and refunds, managing currency exchange service

 

  • Collecting of information from Heads of Dept. in order to provide the end of cruise reports
     
  • Typing of messages and mail out, scheduling of meetings and activities of the Hotel Director

 

  • Preparing invitations recap for the different parties and invitation cards

 

  • Preparing vouchers and presentation letters for “Bon Voyage Gift” according the Special Services Procedure

 

  • Collecting and processing Boarding Forms.

 

  • May be required to support in Cashier duties

 

These are fundamental requirement in order to candidate itself:

 

  • Secondary School in Hotel Management, Tourism degree or University degree in modern languages tourism or communication is highly appreciated
  • Apprenticeship or work experience in Hotels or in tourism industry in positions related to customer service is requested
  • Good knowledge of the most common software. Cash handling is appreciated.
  • It is fundamental to very good knowledge of English (C1) and Japanese (C1)
  • Complete the profile: Passion for the Guest, Teamwork, Flexibility, Service Delivery, Problem Solving, Organisation.

 

The Boarding is previewed for 6 months from 1 April 2014

Interested parties meet the above requirements may send their CV

 


Requisiti richiesti

Excellent knowledge of English and Japanese


IN EVIDENZA
Lavori più cercati
Camerieri di sala/Chef de RangCameriera ai piani/Servizio ColazioniAddetta/o Vendite Boutique PasticciereCuoco Capo Partita
Cerca lavoro per città
Lavoro a CastellanetaLavoro a MURANOLavoro a SIMERI CRICHILavoro a AvellinoLavoro a PescaraLavoro a Venezia
Chi siamo

lavoronelturismo.it è il sito web dovele aziende che cercano personale nel mondo del turismo e della ristorazione incontrano i migliori talenti e i professionisti del settore. I candidati potranno proporsi per le offerte di lavoro sempre aggiornate, ricevere i consigli su come trovare lavoro e rimanere aggiornati sul mondo del turismo Le aziende potranno avvalersi della professionalità dei migliori collaboratori usufruendo di servizi avanzati di recruiting, employer branding e filtraggio delle candidature.

Azienda
Network
Seguici su

© 2009-2017 lavoronelturismo.it. Tutti i diritti riservati. La riproduzione senza autorizzazione scritta dei materiali e dei contenuti è vietata. p. iva 05326310876